J&K Heating & Cooling (“J&K,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information collected through our website, forms, phone calls, text messages, and other interactions with our business. This page also includes our SMS Terms so you do not need a separate Terms and Conditions page.
By using our website, contacting us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy and SMS Terms.
1. Who We Are
J&K Heating & Cooling
474 N Telegraph Rd
Monroe, MI 48162
Phone: (734) 587-3184
Email: contact@jkmech.com
Website: jkheat.com
2. Information We Collect
We may collect information you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address
- Billing or mailing address
- Information submitted through contact forms, estimate forms, service request forms, financing inquiry forms, or other website forms
- Information you provide when calling, texting, scheduling service, or communicating with our office
- Any other information you choose to provide
We may also automatically collect limited technical information when you use our website, such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Time and date of visit
- Referring website
- General website usage information collected through cookies, analytics tools, or similar technologies
3. How We Use Your Information
We may use your information to:
- Respond to your questions or requests
- Schedule, confirm, update, dispatch, and complete service appointments
- Provide estimates, service recommendations, invoices, receipts, and customer support
- Send appointment reminders, dispatch updates, billing notifications, and post-service follow-up messages
- Improve our website, services, and customer experience
- Maintain internal business records
- Detect fraud, misuse, or unauthorized activity
- Comply with legal, regulatory, accounting, or operational obligations
4. How We May Share Information
We do not sell your personal information.
We may share your information with vendors or service providers that help us operate our business, such as website providers, CRM or field service software providers, communications platforms, payment processors, analytics tools, and other vendors that support our business operations.
We may also disclose information if required by law, to respond to legal process, to protect our rights or safety, to investigate fraud or misuse, or in connection with a merger, sale, or transfer of business assets.
We do not share mobile opt-in data or text messaging consent with third parties for their own marketing or promotional purposes. Any mobile phone number or SMS consent collected by J&K Heating & Cooling is used only for the communications you agreed to receive from us.
5. SMS Program and Consent
J&K Heating & Cooling offers text messaging for service-related communications, including things such as appointment reminders, dispatch notifications, billing notifications, and customer follow-up.
Verbal Opt-In
J&K Heating & Cooling may collect SMS consent verbally from customers. Customers may choose to opt in either in person at our physical location or during a phone call with our office.
When a customer is added for the first time, our staff may ask whether the customer would like to receive service-related text messages from J&K Heating & Cooling, including billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
If a customer agrees to receive texts, they are informed that:
- message and data rates may apply
- message frequency may vary
- they can reply HELP for help
- they can reply STOP at any time to opt out
- their phone number and SMS consent will not be shared with third parties for marketing or promotional purposes
Website and Online Opt-In
When you submit a form on our website and choose to receive texts from us, you are consenting to receive text messages from J&K Heating & Cooling at the number you provided, including service-related messages that may be sent using automated technology. Consent is not required to make a purchase. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. You can reply HELP for assistance. We do not share your phone number or SMS consent with third parties for marketing or promotional purposes.
6. SMS Terms
By providing your mobile number and opting in, you agree to receive text messages from J&K Heating & Cooling related to your relationship with us, including but not limited to:
- appointment scheduling and reminders
- technician dispatch notifications
- billing and payment notifications
- job completion follow-up
- customer care communications
- service-related surveys or feedback requests
Message frequency will vary based on your interaction with us.
Message and data rates may apply depending on your carrier and plan.
You may opt out at any time by replying STOP to any text message from us. After you opt out, we may send a final confirmation text to confirm your request, after which you should no longer receive text messages unless you opt in again. FCC rules require senders to honor revocation requests in a reasonable manner and within no more than 10 business days. may reply HELP for additional assistance or contact us directly at (734) 587-3184 or contact@jkmech.com.
Consent to receive text messages is not a condition of purchase.
7. Cookies, Analytics, and Website Tracking
Our website may use cookies, analytics tools, pixels, and similar technologies to understand how visitors use the site, improve performance, and support marketing and communication efforts.
You can usually control cookies through your browser settings. Disabling cookies may affect some features of the website.
8. Third-Party Links and Services
Our website may contain links to third-party websites, payment tools, financing platforms, or other services not controlled by J&K Heating & Cooling. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before submitting information to them.
9. Data Retention
We retain information only as long as reasonably necessary for customer service, operational needs, recordkeeping, legal compliance, dispute resolution, and legitimate business purposes.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no online system or method of transmission can be guaranteed to be completely secure.
11. Children’s Privacy
Our website and services are intended for a general audience and not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
12. Your Choices
You may contact us to:
- update or correct your information
- ask questions about our privacy practices
- request that we stop certain communications
- opt out of text messages by replying STOP
If you no longer wish to receive text messages, the fastest method is to reply STOP to any SMS from us.
13. Changes to This Policy
We may update this Privacy Policy and SMS Terms from time to time. If we make changes, we will post the updated version on this page and revise the Effective Date at the top.
14. Contact Us
If you have questions about this Privacy Policy or our SMS Terms, contact us here:
J&K Heating & Cooling
474 N Telegraph Rd
Monroe, MI 48162
(734) 587-3184
contact@jkmech.com
jkheat.com