Effective September 16, 2026
These SMS Terms & Conditions (“Terms”) govern text messages sent by J&K Heating & Cooling (“J&K”, “we”, “us”), 474 North Telegraph Road, Monroe, Michigan 48162. By opting in to any J&K text-messaging program described below you agree to these Terms and to our Privacy Policy.
1. Our text-messaging programs
Customer service messages
Customers who opt in receive appointment reminders, dispatch and technician-arrival notifications, billing notifications, job-completion follow-ups and surveys, and customer-care replies about their service with J&K. Consent is given when you check the texting option on a form on our website, or verbally in person or on a phone call with our office. Message frequency varies with your service activity.
Employee after-hours on-call alerts
Sent from (866) 890-8335 to J&K employees only: the on-call technician receives job-confirmation requests, reminders, and booked confirmations for after-hours emergency calls, and two operations managers receive escalation alerts. Consent is given verbally, using a written script, and recorded before any message is sent. Message frequency depends on after-hours call volume, typically fewer than 20 messages during an on-call week.
Employee sales-lead alerts
Sent from (734) 789-6485 to J&K employees only, in one group text thread: when a service technician recommends a replacement estimate for a customer, the sales team receives one message with the customer’s name, service address, phone number and a link to the internal job record, and one reminder if no estimate has been written two business days later. Consent is given verbally, using a written script, and recorded before the employee is added to the thread. Message frequency depends on technician recommendations, typically fewer than 10 messages per month.
2. Message frequency and cost
Message frequency varies by program as described above. Message and data rates may apply. Check with your wireless carrier for details about your plan. Carriers are not liable for delayed or undelivered messages.
3. How to opt out
You can cancel any J&K text program at any time. Reply STOP to any message from us and you will receive a one-time confirmation that you have been unsubscribed from that number; after that we will send no further messages to you from it. The keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all work. You may also opt out by calling (734) 587-3184 or emailing contact@jkmech.com. Employees may also tell the program administrator directly.
4. Help and support
Reply HELP to any message for assistance, or contact us at (734) 587-3184 or contact@jkmech.com. For the employee alert programs the program administrator is Riley Griffis, Operations, griffis@jkmech.com.
5. Privacy
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in information is used only to deliver the program you enrolled in. Messages in the employee programs may contain a customer’s name, address, phone number and a brief description of their service request; they are sent only to J&K employees for the purpose of dispatching or following up on service. See our Privacy Policy for how we handle personal information.
6. Changes and contact
We may update these Terms from time to time; the effective date above will change when we do. Questions: J&K Heating & Cooling, 474 North Telegraph Road, Monroe, MI 48162 · (734) 587-3184 · contact@jkmech.com.